Last updated: February 23, 2024

1. Acceptance of Terms

Welcome to Rental Buddy, your trusted AI-powered Rental Solution. These Terms of Service outline the essential guidelines and commitments for both renters and landlords engaging with our platform. Designed to create a seamless and secure rental experience, these terms detail the services and expectations that shape the Rental Buddy community. By utilizing our platform, you agree to abide by these terms and contribute to a cooperative and respectful environment. If you have any questions or concerns, please feel free to reach out to our support team. Let’s embark on a journey of effortless renting together!

2. Renter Terms

2.1 Overview

Rental Buddy empowers renters to find their ideal living space effortlessly. The platform provides an intuitive search feature that allows renters to explore listings based on their preferences.

2.2 AI Agent

Interactions with the AI agent serve as a default communication channel for renters, streamlining initial inquiries and guiding renters through the search process. Renters can use the AI agent to ask FAQs and receive quick and relevant responses.

2.3 Chat

Building effective communication is a key focus for Rental Buddy. Renters can connect seamlessly with landlords through the private chat feature, ensuring timely responses and transparent dialogue throughout the rental process.

Additionally, Rental Buddy offers group chat functionality exclusively for renters, which is part of the chat service. This feature enables renters to share their tour experiences with each other, fostering a sense of community and collaboration.

Renters are expected to engage in respectful and transparent communication within the chat. Harassment, discriminatory language, or any form of inappropriate behavior is strictly prohibited. Rental Buddy reserves the right to take appropriate action, including the suspension or termination of accounts, in response to any violation of these rules.

2.4 Tour

Rental Buddy empowers renters with convenient tour management capabilities. Renters can schedule property tours for a firsthand view of potential living spaces. Additionally, Rental Buddy understands that plans may change, so renters have the flexibility to modify the scheduled tour time if needed. However, it’s important to note that there are limitations on modifying tour times after submiting the tour request. Renters also have the option to cancel tours if necessary, ensuring a hassle-free and personalized rental journey.

2.5 Verification

To enhance security and prevent scams, Rental Buddy requires renters to undergo a verification process. This process involves providing a valid ID and a selfie, ensuring the authenticity of user profiles.

2.6 Search Ranking

Rental Buddy’s Search Ranking service is designed to enhance the renting experience for our users. Leveraging advanced algorithms, this feature ensures that renters receive personalized and accurate search results based on various factors. Factors influencing search rankings include the number of occupants, trip duration, price range, and property features. By fine-tuning these parameters, we aim to provide renters with listings that align closely with their preferences, streamlining the search process and helping them discover their ideal living space efficiently.

2.7 Roommate Matching

At Rental Buddy, we understand that shared living experiences can greatly enrich the rental journey. Our Roommate Matching service is tailored to connect renters with compatible roommates. Through a thoughtful matching algorithm, we consider lifestyle preferences, habits, and other relevant factors to facilitate harmonious living arrangements. Whether you’re a solo renter seeking a like-minded roommate or a group looking to expand, Rental Buddy’s Roommate Matching service fosters community-centric living, ensuring that you find the perfect companions for your rental adventure.

To provide accurate results, Rental Buddy may collect basic information from renters, such as gender, age, job, and preferences. This information is utilized for features such as search ranking, roommate matching, and AI agent interactions. Please refer to our Privacy Policy for detailed information on data collection practices and user rights.

2.8 Account

Renters have the ability to manage their Rental Buddy accounts. This includes the option to modify or delete their profiles as needed. However, it’s important to note that deleting an account may result in the loss of certain data and functionalities. Users are encouraged to review our Privacy Policy for more information on data retention and account management.

3. Landlord Terms

3.1 Overview

For landlords, Rental Buddy is a powerful tool to manage and maximize the potential of their rental properties.

3.2 Listing

Landlords have the flexibility to create, modify, and optimize their property listings effortlessly. This service allows landlords to showcase their properties to a wide audience, ensuring accurate and attractive representations.

Landlords are responsible for keeping their listing information up-to-date and accurate. Listings must include complete and truthful information about the rental property, pricing, and any applicable fees.

3.3 AI Agent

Landlords have the ability to manage their AI agent, ensuring that it provides accurate and personalized responses to potential renters. This feature streamlines communication and enhances the overall efficiency of the rental process. Landlords can use the AI agent to handle initial inquiries, making the process efficient and time-saving.

3.4 Tour

Rental Buddy allows landlords to effortlessly manage property tours, providing a seamless scheduling system that enhances the potential renters’ experience. Landlords can review and confirm incoming tour requests, ensuring control over the scheduling process. In situations where a tour cannot be accommodated, landlords have the option to decline the request. For flexibility, landlords can also send a tour back to renters for rescheduling, allowing adjustments to the tour date or time.

3.5 Chat

Building effective communication is a key focus for Rental Buddy. Landlords and renters can connect seamlessly through private chat features, ensuring timely responses and transparent dialogue throughout the rental process.

While the AI agent strives to provide accurate and relevant responses to potential renters’ inquiries, landlords should be aware that the AI agent may not be as precise as human interactions. It is essential for landlords to review and update the AI agent’s responses regularly to enhance accuracy. Providing intentionally misleading or false information through the AI agent is strictly prohibited.

Landlords are expected to engage in respectful and transparent communication with renters. Harassment, discriminatory language, or any form of inappropriate behavior is strictly prohibited. Rental Buddy reserves the right to take appropriate action, including the suspension or termination of accounts, in response to any violation of these rules.

3.6 Verification

To enhance security and prevent scams, Rental Buddy requires landlords to undergo a verification process. This process involves providing a valid ID and a selfie, ensuring the authenticity of user profiles.

3.7 Account

Landlords have the ability to manage their Rental Buddy accounts. This includes the option to modify or delete their profiles as needed. However, it’s important to note that deleting an account may result in the loss of certain data and functionalities. Users are encouraged to review our Privacy Policy for more information on data retention and account management.

4. User Conduct

You agree to use our services in accordance with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Intellectual Property

All content and materials on the Rental Buddy platform, including but not limited to text, graphics, logos, and images, are the property of Rental Buddy and are protected by intellectual property laws. You agree not to use, reproduce, or distribute any content from our platform without our explicit consent.

6. Privacy Policy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Termination of Services

Rental Buddy reserves the right to terminate or suspend your account and access to our services for any reason, without notice. You may terminate your account by contacting us.

8. Dispute Resolution

Any disputes arising from the use of our services shall be resolved through arbitration in accordance with the rules of American Arbitration Organization.

9. Limitation of Liability

Rental Buddy shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

10. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. We will notify users of any changes, and continued use of our services after such changes constitutes acceptance of the modified Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California and the United States of America, without regard to conflict-of-law provisions.

12. Contact Information

For questions or concerns regarding these Terms of Service, please contact us at contact@rentalbuddy.ai.

By using Rental Buddy, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.